We aim to get it right, but tell us if we haven’t let us know.
We take our complaints very seriously, and Bridge Finance Ltd understands that the customer is at the forefront of our business. We aim to maintain a good working relationship with our customers and will go beyond our means to resolve any issues they may have.
How to make a complaint
If you would like to raise a complaint regarding any service or product received from Bridge Finance Ltd, please visit our contact us page and get in touch.
We recommend speaking with your agent first, who will review your concerns with a member of our management team.
We aim to resolve all complaints within 3 days of receipt and provide written confirmation of the outcome. If we are unable to resolve the matter within this timeframe, we will inform you of the reason for the delay and provide an update. We anticipate making further contact within 8 weeks of receiving the complaint.
If a resolution has not been provided within 8 weeks, we will issue a final response. If this is not possible, we will send you a letter explaining the reason for the continued delay and advise when you can expect a final decision.
If you are dissatisfied with our response, you may refer the matter to the Consumer Credit Association (CCA), of which we are a registered member. You can contact them at:
Consumer Credit Association
1 Court Minerva, Minerva Avenue
Chester, CH1 4QT
Phone: 01244 394760
Email: cca@ccauk.org
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge. This must be done within 6 months of the date on our final written decision.
You can forward your complaint to:
The Financial Ombudsman Service
Exchange Tower,
London, E14 9SR
Website: www.financial-ombudsman.org.uk